FAQ
Shipping
Q: Where do you ship?
Hong Kong, Singapore, Taiwan, Australia, the United Kingdom and the United States. All orders are shipped from our workshop partner in Shenzhen, China.
Q: How long does delivery take?
Orders are dispatched within 1–2 business days. After dispatch, transit takes about 1–5 business days to Hong Kong, 7–12 business days to Singapore, 3–7 business days to Taiwan, and 7–14 business days to Australia, the UK and the US (SF Express).
Q: Is there free shipping?
Hong Kong and Singapore: every order ships free, no minimum. Taiwan, Australia, the UK and the US: a flat HK$88 shipping fee (shown in your local currency at checkout), free on orders of HK$800 or more.
Q: Will my order arrive before Christmas?
Yes, if you order by these dates: Hong Kong 17 December · Singapore 4 December · Taiwan 12 December · Australia, the UK & the US 3 December. Everything ships gift-boxed, and you can have it sent straight to the recipient — add your gift message in the order note at checkout, or email it to us with your order number, and we will tuck it inside the box. See our Christmas gifts, or the full walk-through: what's inside the box, where your message goes and how to ship straight to her.
Q: Can I track my order?
Yes. A tracking number is sent to your email once your order is dispatched.
Products
Q: Are the ceramics handmade?
Yes. Every bead is crafted in Jingdezhen and fired at over 1,300°C. Natural variations in glaze and pattern are a feature, not a flaw — they make each piece unique.
Q: What bead sizes are available?
Most bracelets come in 6mm, 8mm and 10mm. See our Size Guide for how each wears, or read 6mm vs 8mm vs 10mm: which bead size to choose for the real bead counts and weights.
Q: What wrist size do your bracelets fit?
Most LUMI bracelets use elastic cord and fit wrists of 14–18cm. Unsure? See the Size Guide or write to us before ordering.
Q: How should I care for my bracelet?
Avoid prolonged contact with water, perfume, lotion and cleaning products. Wipe with a soft dry cloth, and store it in the LUMI box when not wearing. The full guide: How to care for a ceramic bracelet.
Orders & Returns
Q: What if my order arrives damaged?
Every piece is inspected by hand before dispatch. If anything still arrives damaged, email hello@lumibracelets.com within 7 days of delivery with your order number and a photo — we'll send a replacement at no cost, and you won't need to return the damaged item.
Q: Can I return my order?
Because each piece is handmade and gift-boxed to order, we can't accept change-of-mind returns. Damaged or incorrect items are always replaced — see above.
Q: Do I need to pay customs duties?
Hong Kong is a free port, so no duties apply. Singapore orders are typically delivered without additional charges. For Taiwan, Australia, the UK and the US, our prices do not include import duties or taxes; if your country charges them on your order, the carrier collects them from you on delivery.
Q: How do I contact LUMI?
Email hello@lumibracelets.com or tap the WhatsApp button on any page. We reply within 1–2 business days.