FAQ
Shipping
Q: Where do you ship from?
All orders are shipped from our workshop partner in Shenzhen, China.
Q: How long does delivery take?
Orders are dispatched within 1–2 business days. After dispatch, transit takes about 1–5 business days to Hong Kong and 7–12 business days to Singapore.
Q: Is there free shipping?
Yes — every order ships free to Hong Kong and Singapore, with no minimum.
Q: Can I track my order?
Yes. A tracking number is sent to your email once your order is dispatched.
Products
Q: Are the ceramics handmade?
Yes. Every bead is crafted in Jingdezhen and fired at over 1,300°C. Natural variations in glaze and pattern are a feature, not a flaw — they make each piece unique.
Q: What bead sizes are available?
Most bracelets come in 6mm, 8mm and 10mm. See our Size Guide for how each wears.
Q: What wrist size do your bracelets fit?
Most LUMI bracelets use elastic cord and fit wrists of 14–18cm. Unsure? See the Size Guide or write to us before ordering.
Q: How should I care for my bracelet?
Avoid prolonged contact with water, perfume, lotion and cleaning products. Wipe with a soft dry cloth, and store it in the LUMI box when not wearing.
Orders & Returns
Q: What if my order arrives damaged?
Every piece is inspected by hand before dispatch. If anything still arrives damaged, email hello@lumibracelets.com within 7 days of delivery with your order number and a photo — we'll send a replacement at no cost, and you won't need to return the damaged item.
Q: Can I return my order?
Because each piece is handmade and gift-boxed to order, we can't accept change-of-mind returns. Damaged or incorrect items are always replaced — see above.
Q: Do I need to pay customs duties?
Hong Kong is a free port, so no duties apply. Singapore orders are typically delivered without additional charges.
Q: How do I contact LUMI?
Email hello@lumibracelets.com or tap the WhatsApp button on any page. We reply within 1–2 business days.