Refund policy

Refund Policy

Our quality promise
Every piece is carefully inspected by hand before it ships, so it leaves us in perfect condition.

Damaged on arrival? We'll replace it.
If your order arrives damaged, email hello@lumibracelets.com within 7 days of delivery with a photo. We'll arrange a replacement right away, shipping on us.

Change-of-mind returns
Because each piece is handmade and gift-boxed to order, all sales are final and we're unable to accept returns or exchanges. Please check the product description and sizing (elastic cord, fits 14–18 cm wrists) before ordering — and if you're unsure, email us first. We're happy to help you choose.

Contact
hello@lumibracelets.com — we reply within 2 business days.