Refund Policy

Refund and Return Policy

At LUMI, we want you to love your purchase.

Returns

We accept returns within 14 days of delivery for unused items in original condition. Email hello@lumibracelets.com to initiate.

Non-returnable Items

Customised or personalised items cannot be returned.

Refunds

Approved refunds are processed within 5–10 business days to your original payment method.

Exchanges

We replace defective or damaged items. Email hello@lumibracelets.com.